Tap&Sign is a cloud-based digital signature software developed by DDTECH, a tech company based in Turkey. DDTECH was looking to improve the usability of the platform. I was tasked with conducting user research, competitive analysis and designing a user interface to improve the signing experience.
After conducting user research and competitive analysis, I uncovered several key issues:
Document upload feature lacked discoverability and did not support multiple uploads, which did not address user needs
Recipient feature lacked discoverability and was too complicated to use
Signature assignment in editor mode was confusing, especially when dealing with multiple signers and assigning signature type.
Turning ideas into prototypes
I created wireframes to redesign the process flows. I built several iterations to address weaknesses and produced a low-fidelity prototype of the platform's user interface.
Testing and iteration
The low-fidelity prototype was presented to internal stakeholders, who provided feedback that was incorporated into the design. Final changes were made, and high-fidelity prototypes of the document upload, recipient and signature allocation process flows were created. User testing was conducted and feedback incorporated. Then, the user interface was finalised.
The refreshed platform features are now simpler and easier to use, with a streamlined user flow and improved interface. The discoverability of the features was boosted, and all previously unaddressed user needs were taken into account, resulting in an improved signing experience.